Does not offer or conduct consultations on inventory of greenhouse gases if greenhouse gas verification or validation services have been provided or will be provided to this Customer
All complaints sent to the email addresses
eco-astana-nr@mail.ru and
manager@ecoastana.kz are registered in the incoming correspondence log and reviewed in accordance with PP-02−04−17 "Regulation on the Commission for Ensuring Impartiality and Complaints", PP-02−05−17 "Regulations on the Appeals Commission"
IMPARTIALITY ASSURANCE POLICY
As the validation and verification body of LLP "ECO-Astana NR" declares that:
Ensuring impartiality is indispensable and mandatory condition that guarantees trust in validation and verification process
The management of the VVB requires that its employees, full-time or engaged, identify any situations known to them that may involve them or the VVB in a conflict of interest. The VVB uses this information as input when identifying threats to ensure impartiality
Employees, whether full-time or engaged, will not be involved in performing verification/validation work until they demonstrate that there is no conflict of interest
The management of the VVB is responsible for implementing the Policy of Impartiality and ensuring objective conduct of work on verification of greenhouse gases
All employees of the VVB, full-time and engaged, who may influence verification activities, must act impartially and avoid commercial, financial or other pressure compromising their impartiality
Ensuring impartiality is indispensable and mandatory condition that guarantees trust in validation and verification process
Commission for Ensuring Impartiality and Reviewing Complaints related to the validation and/or verification process